Privacy policy
This policy explains how FundFox ("Fund Fox", "we", "us") collects, uses, shares and protects personal information. Fund Fox is authorised under LMG Broker Services Pty Ltd ACN 632 405 504, Australian Credit Licence 517192. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
- Your name, phone number and email address.
- Your business name and, if you provide it, your ABN.
- The answers you give in our funding quiz, such as the amount you need, what it's for, how long the business has traded, turnover, property ownership and any ATO debt.
- If you apply for finance, the information a lender needs, such as bank statements, identification, financial statements and details of assets and debts.
- If you're a referral partner, your contact details and firm details, and the details of clients you refer with their consent.
- Technical and marketing information, such as the page you arrived on, the ad or link you clicked, your device and browser, and cookies.
- Records of calls and messages between you and us.
We don't run credit checks when you send an enquiry. A lender may obtain credit information about you or your business if you apply, with your consent.
Why we collect it
- To contact you about your enquiry and arrange business finance.
- To assess which lenders suit your needs and to prepare and lodge applications.
- To meet our obligations to our licensee, LMG Broker Services, including record keeping and compliance checks.
- To follow up enquiries that haven't progressed, and to check the quality of our service.
- To send you occasional updates, if you asked for them.
- To manage our referral partner program.
- To measure and improve our website and advertising.
Who we share it with
- Lenders and their service providers, when you apply for finance through us.
- LMG Broker Services, our licensee, for compliance, audit and record keeping.
- Referral partners who referred you, such as your accountant, but only with your consent.
- Service providers who help us run the website, our customer relationship management system, email and SMS delivery, call handling and analytics. Some of these providers may store information outside Australia, including in the United States.
- Advertising platforms such as Google and Meta, which may receive limited information, such as hashed contact details or the fact that an enquiry was made, so we can measure our advertising.
- Others where the law requires or allows it.
We don't sell your details to lists of brokers or lenders.
Marketing
We only send marketing emails or SMS if you agreed to receive them. Every message has a way to unsubscribe, and you can also ask us to stop at any time.
Cookies and analytics
Our website uses cookies and similar tools to remember how you arrived at the site, protect our forms from spam and measure advertising. You can block cookies in your browser, though parts of the site may not work properly.
Security and retention
We store personal information with reputable providers and limit who can access it. We keep it for as long as we need it for the purposes above, or as the law and our licensee require, then delete or de-identify it.
Access, correction and complaints
You can ask to see or correct the personal information we hold about you, or make a privacy complaint, by emailing [email protected]. We'll respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes
We may update this policy from time to time. The current version is always on this page.